SHIPPING + RETURNS
We ship out orders as quickly as we can, but typically items are shipped within 2-5 business days (sometimes the same day!) It all depends on our current order load and if the item is ready to ship or needs to be made. Once shipped, it depends on the method of shipping chosen. First class in usually 3-5 business days and Priority mail is 1-3 business days. Every jewelry item comes packaged in a jewelry box ready to gift! Need a note? Let us know in the note to seller and we will include a hand-written note (from you!!) at no extra charge. Did your order qualify for free shipping? Awesome! Please note, all free shipping promotions ship out via First Class mail regardless of what shipping method is chosen. If you need Priority Mail, or your order to be expedited, please get in touch with us or choose the shipping method you need and do not apply the promotion. Thank you.
International customers are responsible for all duties and taxes as we have no way to collect/remit them for you--sorry in advance!
RETURNS | REPAIRS
Returns: If your order does not meet your expectations you may return for a full refund within 2 weeks of receipt. Items returned after two weeks of receipt will receive store credit only. Unfortunately, all custom jewelry is final sale. Please email us at firstname.lastname@example.org with your Order Number and names of items you wish to return. Items must be returned unworn, in original packaging or they will not be eligible for a full refund. You will be refunded in full to your original form of payment once we have received the return shipment less the cost of your our original shipping charges.
Repairs: We stand behind our jewelry and offer repairs on any Grey Theory Mill product purchased through us or any of our stockists. Any manufacturing flaw: broken clasp, chain, wire wrapping, jump ring, etc is fixed on us. You are responsible for shipping the item to us and we will cover return shipping. Something else happen? Email us! Let's work it out. Repairs must be approved by Grey Theory Mill before being shipped. Please email us with the following information: item description, photo of damaged jewelry, repair needed, and best return shipping address. Repairs are typically completed and shipped out within 5 business days of receipt of the item.
Jewelry designs that are no longer in stock or discontinued are not technically eligible for a repair because we not be able to. That being said, please reach out to us because if we still have the supplies to fix it, we will :)